Privacy Policy

Introduction

QuantumBroker B.V. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at quantumbroker.pro or use our services.

This policy applies to all personal data we collect and process in connection with our business operations, including through our website, services, and customer interactions.

Data Controller Information

QuantumBroker B.V. is the data controller responsible for your personal data. Our contact details are:

Data We Collect

We may collect and process the following categories of personal data about you:

Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Company information (business name, role, industry)
• Communication preferences and enquiry details
• Information provided in forms, surveys, or correspondence

Information We Collect Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Referral information (how you arrived at our website)
• Location data (general geographic location based on IP address)

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

Service Provision

• To provide and deliver our e-commerce services
• To respond to your enquiries and provide customer support
• To process and fulfil service requests
• To manage our business relationship with you

Communication

• To send service-related notifications and updates
• To provide information about our services (with your consent)
• To respond to your questions and requests

Legal and Business Operations

• To comply with legal obligations and regulatory requirements
• To protect our rights and interests
• To improve our services and website functionality

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interests: To operate our business, improve our services, and maintain customer relationships
• Contractual Necessity: To provide services you have requested or entered into a contract for
• Consent: For marketing communications and certain cookies (where required)
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, such as:

• Website hosting and technical service providers
• Analytics providers (such as Google Analytics)
• Communication and marketing platforms
• Professional advisors (lawyers, accountants)

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights and interests.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer data: For the duration of our business relationship and up to 7 years thereafter for legal and accounting purposes
• Website analytics data: Up to 26 months as per Google Analytics settings
• Marketing data: Until you withdraw consent or request deletion
• Legal compliance data: As required by applicable laws

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at privacy@quantumbroker.pro or +31 366714005.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Other legally recognised transfer mechanisms

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.